Business Tech & Wireless

Enacomm Unveils Analytics and Management Tool

Enacomm has rolled out ViA 3400, an Interactive Voice Response (IVR) analytics and management tool.

According to a release, the new version of the digital dashboard includes five enhancements that provide organizations with configurable IVR metrics that can be utilized for continuous self-service improvement and early warnings of IVR problems.

"Advanced, real-time analytics on all caller activities allows for quick, informed decisions on IVR application tuning," said Michael Boukadakis, CEO of Enacomm. "ViA is cost-effective and easy to deploy, making it a smart choice for gaining control over IVR self-service performance and optimizing usability."

ViA 3400 features live Interactive Voice Response (IVR), Computer Telephony Integration (CTI) and application quality reporting, monitoring, and alerting. Robust tools available via a feature-rich, user-friendly dashboard help increase call containment and first call resolution. Users can see exactly how customers are interacting with their phone self-service system and identify ways to improve the customer experience and reduce caller frustration.

Boukadakis added, "ViA takes the guesswork out of measuring caller satisfaction with IVR self-service. Organizations can determine what IVR functions callers use most, why callers start self-service but fail to finish, where and why callers transfer out of the IVR system, which campaigns are most profitable, what calling or usage trends are developing, and much more."

The new and enhanced version of ViA now includes:

-A dashboard scrolling ticker of new alerts for early warning of potential IVR and application performance issues

-A new counter stack that displays an unlimited number of user-definable error types

-For users in a multi-tenant environment, a new counter stack that displays calls by client

-Three enhanced and three new standard reports including a new "IVR report card" report

-Three additional customizable gauges for a total of 10 gauges, seven of which are user-defined

-An integrated fraud detection module that generates alerts and/or IVR actions based on individual caller behavior

"NetSpend is committed to maximizing customer satisfaction by employing the most up-to-date technology available," said Roger Kidwell, Senior Vice President of Operations for NetSpend. "Enacomm's 'IVR Report Card' offering allows NetSpend to keep a finger on the pulse of our customer service with valuable insight into IVR trends, while enabling us to monitor and mitigate fraud risks."

"ViA supports our customer-first focus by equipping us with up-to-the-minute, end-to-end customer information," said another Enacomm customer, one of the nation's largest prepaid card companies. "The platform logs every call to our phone system so we can knowledgably manage our customer service performance. ViA's frequent caller report, for example, helps us understand why some cardholders call excessively, allowing us to address any concerns."

More information:

www.enacomm.net

((Comments on this story may be sent to newsdesk@closeupmedia.com))

THE DAILY VIEW

  • Alexandra Scarborough
    Gilt and Sarah Jessica Parker Unveil SJP by Sarah Jessica Parker Bridal Collection for Spring

    Sarah Jessica Parker, in partnership with Gilt, kicked off the exclusive launch of SJP by Sarah Jessica Parker Bridal, Gilt’s first foray into bridal ready-to-wear that would have Carrie Bradshaw swooning.

    The collection includes dresses, skirts, bodysuits and other pieces, ranging in price from $295 to $2,395 and from sizes 0 to 14.

    "Collaborating with Gilt on my first bridal ready-to-wear collection was an opportunity I couldn't pass up," said Sarah Jessica Parker. "The team there is brilliant and allowed me to be imaginative and take risks as I was designing for the non-traditional bride. It has been quite fun to play around with colors, fabrics and details to create unique pieces for all kinds of brides." The collection, comprised of ten styles, is inspired by Parker's vision of a modern, non-traditional bride, and is designed to dress a woman for a variety of wedding milestone moments; from her bridal shower through her wedding reception. Styles offered are a unique mix of classic dresses and gowns, modern bodysuits, full skirts, and a jumpsuit. The color palette includes traditional bridal white, sleek black, plus pops of blush, poppy, light gray and blue.

    Designed in collaboration with Gilt, the collection was produced in New York City utilizing fabrics like cashmere and stretch crepe sourced from Spain, Italy and France.

    The pieces all feature carefully curated details like elegant bows, sophisticated cutouts, feathers, intricate embroidery and beautiful hand-stitched beading. 

    The actress and style icon is no stranger to chic bridal wear. Carrie Badshaw, famously played by Parker, took part in an elaborate bridal photo shoot in Sex and the City: The Movie. The shoot featured gowns from designers like Christian Lacroix and Lanvin. Parker famously wore a black wedding gown for her own wedding to Matthew Broderick in 1997.

    "Not only is Sarah Jessica Parker's style known around the world, her point of view is one-of-a-kind," says Tom Ott, Chief Merchant of Gilt. "Sarah Jessica brings her impeccable taste and fashion sensibility to life in this collection. We think our customers will be delighted with the offering which is stylish and well-priced in the bridal category."

    As part of the bridal launch, Gilt will also offer 15 exclusive styles from the SJP by Sarah Jessica Parker footwear line, each of which are complementary to the bridal collection. 

    To correspond with the bridal collection launch, Gilt City will present offers from some of Sarah Jessica Parker's favorite places in New York City.

    The offers were each chosen as a way to help brides plan for and celebrate the big day with highlights including, Leather Spa, Lars Nord Studio Tailoring, Mah-Ze-Dahr Bakery, among others.

    More Information:
    http://www.Gilt.com/SJP

  • Alexandra Scarborough
    Tea Forté Introduces ‘Matcha’ Collection

    Convenience meets tradition in Tea Forté’s new Ceremonial Matcha Bowl Set and the Matcha Single Steeps.

    The company said its spring harvested, shade grown, stone ground, organic matcha tea is best served in a centuries-old Japanese tea ceremony called chanoyu: a preparation technique known for its centering meditative qualities.

    "The launch of Tea Forté's Matcha collection represents our continued commitment to wellness and cultivating all the potential mental and physical health benefits of tea," says Tea Forté CEO Michael Gebrael. "In addition to our high quality Pure Matcha, we've also blended four distinct flavored Matcha varieties. Prepackaged in pouches measured out for a single serving, our Single Steeps Matcha is ideal for the office, travel, or to keep with you for a boost anytime."

    Tea Forté noted its handcrafted ceremonial tea bowl, handmade bamboo whisk and measuring ladle “encourages serene enjoyment of our premium Kosher, gluten-free and vegan matcha blends.” These include: Pure Matcha, Chocolate Matcha, Coconut Matcha, Ginger Matcha, and Chai Matcha.

    According to a release, in addition to its distinctive taste, matcha is prized for its health benefits. Steeped green tea contains only the antioxidants that can be extracted in water, while with matcha, the whole leaf is consumed.

    Available now in select stores and online at teaforte.com.

 

 

QUICK 5


Expedia.com has released a year-end look at U.S. traveler behavior and trends for 2017, analyzing data to identify the most in-demand destinations, hotels, activities and more.

Among other insights, the roundup revealed:

  1. Labor Day was the busiest weekend for car rental
  2. Disney Theme Parks topped the list of things to do
  3. The average hotel stay was two nights
  4. Top destinations based on 2017 air travel included major global cities like New York, London and Bangkok
  5. Popular tourist destinations included Orlando, Cancun and Las Vegas